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Handling of Personal Information on this Website

KOKEN LTD. believes that protecting the personal information received from customers properly is an important mission of the Company in order to gain trust from customers. In recognition of this, we will do our best to handle the personal information securely by undertaking the following policy:


1. We will make sure that all of our executives and employees recognize the importance of protecting personal information and will strive to protect personal information appropriately.

2. We will collect personal information of our customers in an appropriate manner with the consent of the individual concerned and will use the acquired personal information within the scope of the following purpose of use. And, we will not supply the customer’s personal information to any third party except for justifiable reasons such as when its disclosure is required by the law.

  • ① Shipping our products.
  • ② Providing information by sending a periodical magazine (CHS News), an email or a direct mail
  • ③ Responding to customers regarding our products, after sales services, repairs, maintenance etc.
  • ④ Providing useful information and announcement on new products, services, exhibitions and others.
  • ⑤ Introducing our agencies and distributers who handle our products.
  • ⑥ Sending a questionnaire and producing materials based on the result of the questionnaire for product development.
  • ⑦ Conducting and introducing trainings and seminars.
  • ⑧ Responding to customers’ needs in an appropriate and timely manner.

3. There are times when we have to deposit the collected personal information of our customers with a third party in order to subcontract businesses such as processing and analyzing the collected data or shipping our periodical magazine (CHS News). Such subcontractors are limited to those who have executed a confidential agreement with us which obliges them to conduct proper information management as designated by us.

4. We will strive to maintain the contents of the personal information of our customers as accurate and up-to-date by implementing reasonable safety measures to prevent the illegal access from outside, and to mitigate the risks of the loss, destruction, falsification, and leakage of personal information.

5. We will comply with the laws, regulations and guidelines etc. regarding the proper handling of personal information set out by the national authorities.

◇The use of Google Analytics and cookies
 We use Google Analytics to analyze our website in order to provide better service on our website. We use cookies in Google Analytics to collect logs without personally identifying information. The information collected is managed in accordance with Google's Privacy Policy.

◇About the Secure Sockets Layer (SSL)
 Personal information provided through the inquiry form is encrypted and protected by SSL.

 In order to improve the protection of personal information, we may revise our policy on the handling of personal information when laws, regulations, or other standards are changed. If there are any important changes or announcements, we will notify you on this page.

If you wish to inquire, correct or delete the personal information of you own, please contact the following section of the company:

  General Affairs Section of General Affairs Department
  Telephone: 03-5276-1912
  Business hours: From 9:00am to 5:00 pm, Monday through Friday
  *Please click here to contact us via email

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